Privacy & Website Policy – Digicor Pty Ltd & Digicor (NZ) Limited

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze traffic, and deliver personalized content. These technologies help us understand user behavior, improve our services, and tailor communications.

Cookies used on our websites fall into the following categories:

Essential Cookies

These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas.

Performance and Functionality Cookies

These cookies enhance the performance and functionality of our Website but are not essential. Without them, certain features (like embedded videos or caching) may not work properly.

Analytics and Customization Cookies

These cookies collect information to help us understand how our Website is being used or how effective our marketing campaigns are. They also help us customize the Website for you.

Advertising Cookies

These cookies make advertising messages more relevant to you. They prevent repetitive ads and help tailor ads based on your interests.

Social Networking Cookies

These cookies enable sharing of content through third-party social media platforms and may be used for advertising purposes.

6. International Data Transfers

Some information may be disclosed to overseas service providers for the purposes of analytics, marketing, and website optimization. These providers may be located in jurisdictions such as the United States, the European Union, and other regions with varying data protection laws.

Where data is transferred internationally, DiGiCOR takes reasonable steps to ensure that your personal information is handled securely and in accordance with applicable privacy regulations, including the use of contractual safeguards and data processing agreements.

7. Cookie Restriction Mode

DiGiCOR uses Adobe Commerce’s Cookie Restriction Mode to block non-essential cookies until user consent is explicitly granted. This feature ensures compliance with privacy laws and platform standards, particularly in regions requiring prior consent for tracking technologies.

Until consent is provided, cookies related to analytics, marketing, and personalization will remain inactive. You can manage your cookie preferences at any time via the cookie banner or browser settings.

8. Website Usage Terms

By using our websites, you agree to the following terms of use:

• Provide accurate and truthful information during checkout and account creation
• Not misuse the site for fraudulent, malicious, or unlawful purposes
• Respect DiGiCOR’s intellectual property, trademarks, and content
• Accept that product specifications, availability, and pricing may change without notice

DiGiCOR reserves the right to restrict access, modify content, or terminate accounts that violate these terms or compromise the integrity of our services.

9. Special Order Items

Items marked with an asterisk “*” are considered Special Order Items. These items are sourced specifically for your order and may have unique handling or delivery requirements.

• Cannot be returned for refund
• Cannot be cancelled once ordered
• We will not accept change of mind grounds for return and cancellation

Please review product descriptions carefully before placing your order. If you have any questions about a product’s classification or return eligibility, contact our support team prior to purchase.

10. Order Cancellation Rights

DiGiCOR reserves the right to cancel any order at its sole discretion. This may occur under circumstances including, but not limited to:

• Pricing or stock errors
• Fraudulent or suspicious activity
• Breach of terms and conditions

If your order is cancelled, you will be notified promptly and refunded in full. We aim to ensure transparency and fairness in all cancellation decisions.

11. Terms of Trade

All purchases made through our websites are subject to DiGiCOR’s official Terms and Conditions of Trading. These terms apply to both:

• Business purchases (corporate, government, reseller accounts)
• Individual purchases (personal and consumer orders)

By placing an order, you agree to be bound by these terms. Please review the full Terms and Conditions documents relevant to your region:

• Digicor Pty Ltd Terms and Conditions of Trading (Australia)
• Digicor NZ Ltd Terms and Conditions of Trading (New Zealand)

12. Warranty

DiGiCOR provides warranty services in accordance with our official documentation and service level agreements. Warranty coverage may vary depending on the product type, configuration, and service plan selected.

For full details, please refer to the following resources:

• Warranty Services SLA (PDF)

12.1. Custom Components Warranty & Liability

• For any builds of servers, workstations or other devices where customers have requested the use of custom or specific hardware components not part of the standard DiGiCOR offering, DiGiCOR makes no representation or warranty, express or implied, as to the fitness of such custom components, including, but not limited to, their compatibility with DiGiCOR’s products. It is the customer’s responsibility to ensure compatibility and fitness for purpose.
• Warranty on the custom components, if any, will be passed through from the manufacturer.
• DiGiCOR shall only perform the installation of such components in a good and workmanlike manner and to standards not less than those generally accepted in the industry. Notwithstanding the above, DiGiCOR shall not be liable for any defects resulting from or relating to the quality, inoperability, functionality, or compatibility issues of custom components.
• Customer shall be responsible for any and all costs incurred as the result of incompatible or otherwise defective custom components, including but not limited to labour fees, shipping costs, and material costs.
• Customer agrees to indemnify, defend, and hold DiGiCOR harmless from and against any and all claims, loss or damages, including court costs and legal expenses, arising out of or in connection with this agreement.
• In the event that additional testing is required due to complications arising from software or any third-party/custom parts installation, the customer shall be responsible for any and all overhead expenses incurred by DiGiCOR.

13. Associate Obligations

All individuals interacting with DiGiCOR—including users, customers, partners, job applicants, and employees—are considered associates and are expected to uphold the following responsibilities:

• Use DiGiCOR’s websites, platforms, and services in accordance with applicable laws, regulations, and ethical standards
• Maintain the confidentiality and security of account credentials and sensitive information
• Refrain from any activity that may compromise the integrity, performance, or reputation of DiGiCOR’s systems, services, or personnel

Failure to meet these obligations may result in restricted access, termination of services or engagement, legal action, or other remedies as permitted under applicable law and DiGiCOR’s policies.

14. Copyright & Intellectual Property

All content on DiGiCOR’s websites—including text, graphics, logos, icons, images, audio clips, video content, and software—is the property of DiGiCOR Pty Ltd, DiGiCOR (NZ) Limited, or its licensors, and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, transmit, reuse, or otherwise use any content from our websites for commercial or public purposes without prior written permission from DiGiCOR. Unauthorized use of any materials may violate copyright laws, trademark laws, and other regulations.

15. Limitation of Liability

To the extent permitted by applicable law, DiGiCOR shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use of our websites, products, or services. This includes, but is not limited to, loss of data, business interruption, or loss of profits, even if DiGiCOR has been advised of the possibility of such damages.

All products and services are provided “as is” unless otherwise stated in our Terms of Trade or specific service agreements. DiGiCOR makes no warranties, express or implied, regarding the accuracy, reliability, or suitability of the content and functionality provided on its websites.

16. Termination of Contract

DiGiCOR reserves the right to terminate any contract, agreement, or engagement with an associate—including users, customers, partners, job applicants, or employees—who breaches our terms, engages in fraudulent or unlawful activity, or misuses our services and systems.

Termination may occur without prior notice and may include suspension of access, cancellation of services, or legal action where applicable. DiGiCOR will act in accordance with relevant laws and contractual obligations when executing termination procedures.

17. Indemnity

By accessing or using DiGiCOR’s websites, products, or services, you agree to indemnify, defend, and hold harmless DiGiCOR Pty Ltd, DiGiCOR (NZ) Limited, their affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses—including legal fees and court costs—arising out of or in connection with:

• Your breach of these terms or any applicable laws or regulations
• Your misuse of the websites, services, or content
• Your violation of the rights of any third party

This indemnity obligation will survive the termination of your relationship with DiGiCOR and your use of the websites and services.

18. Governing Law

This policy, along with any agreements, transactions, or disputes arising from the use of DiGiCOR’s websites and services, shall be governed by the laws of the relevant jurisdiction:

• Australia: Governed by the laws of the State of Victoria
• New Zealand: Governed by the laws of New Zealand

Any legal proceedings or claims must be brought in the appropriate courts within these jurisdictions, unless otherwise agreed in writing.

19. Additional Website Notices

Images displayed on https://www.digicor.com.au and https://www.digicor.co.nz are for illustration purposes only. Actual products may differ in appearance from those shown.

You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your device. You agree to accept responsibility for all activities that occur under your account or password. If you are under 18 years of age, you may use our websites only with the involvement of a parent or guardian.

DiGiCOR reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

DiGiCOR may update or modify the Terms & Conditions of our websites without prior notice. It is your responsibility to review the websites periodically for any changes.

20. Contact Us

If you have any questions, concerns, or requests regarding this policy or your personal information, please contact us using the details below:

• DiGiCOR Pty Ltd (Australia)
  Website: https://www.digicor.com.au
  Email: compliance@digicor.com.au
• DiGiCOR (NZ) Limited
  Website: https://www.digicor.co.nz
  Email: compliance@digicor.com.au