Why Choose DiGiCOR Warranty Services?
- Comprehensive Coverage & Support: DiGiCOR Warranty Services ensure your DiGiCOR products are protected and any issues will be promptly addressed, giving you peace of mind and allowing you to focus on what's important - your business.
- Quick Resolution & Flexible Service Options: Benefit from a range of service options including Return to Base (RTB), Priority Service, Next Business Day (NBD), and 24x7 support. We guarantee timely resolution of any product defects or malfunctions.
- Customizable Plans: Tailor your warranty plan to meet your specific needs and budget, with options to extend your warranty coverage from 3 years to 7 years, with conditions apply.
Warranty Service Options
Return to Base (RTB)
Our Return to Base warranty offers a 3-year hardware service, operating from 9 am to 5 pm, Monday to Friday. Available exclusively to selected partners, this service is designed for non-critical systems where minimal downtime is acceptable. Hardware replacement parts are subject to stock availability.
Next Business Day (NBD) On-site Response
Assembled systems sold by DiGiCOR are covered by a standard 3-year Next Business Day warranty with options to extend coverage for 1, 3, or 5 years. This plan ensures a Next Business Day response, from 9 am to 5 pm, Monday to Friday, offering on-site hardware service, email technical support, and technician-to-technician phone support. This service is ideal for businesses seeking predictable maintenance schedules with minimal disruption. Hardware replacement parts are subject to stock availability.
24/7 4hr On-site Response
Our 24/7 4-hour On-site Response warranty, available in 1, 3, or 5-year increments, guarantees rapid assistance with a 4-hour response time, 24/7 on-site hardware service, and round-the-clock phone and email technical support. This service is tailored for businesses operating critical production systems, ensuring minimal downtime. Consider implementing full system redundancy configurations for mission-critical applications to ensure zero downtime.
Onsite Warranty Upgrades and Extensions
Clients with valid service contracts have the option to upgrade or extend their existing warranties. This flexibility allows clients to adapt to changing needs and evolving downtime requirements. Availability of upgrades and extensions is subject to server history and stock availability.
Get the Best Warranty Coverage
- Upgrade Options: Extend your warranty plan from 3 years to up to 7 years, ensuring extended protection for your DiGiCOR products.
- Coverage Limitations: Note that damage due to misuse, natural disasters, unauthorized modifications, and wear and tear may not be covered.
- Service Availability: Our warranty services are available in Australia and New Zealand, with efforts to provide the best service possible even in non-metro areas.
Learn more about DiGiCOR warranty for your data centre and workloads
Our Warranty Process
01 Contact
Get in contact with us about your warranty situation and the issue at hand. Our dedicated RMA officer will guide you through the process of resolving your warranty claim.
02 Confirmation
Upon contact, clients will receive access to the DiGiCOR customer portal via email, enabling them to submit a support ticket. We will confirm the Service Level Agreement (SLA) associated with the support ticket and propose a solution once confirmed. This solution may involve a replacement component, diagnosis, or on-site service.
03 Delivery
Upon approval of the warranty claim, we will request the faulty part or system to be delivered to our head office for repair (RTB), or dispatch an expert engineer to address the issue on-site.