We at Digicor have incorporated our RMA Support process in ERP software – NetSuite in order to improve our support standards. All our valued customers can now directly lodge an RMA Support Case through the NetSuite Customer Centre portal and can also track the progress of each lodged case with ease. Follow the below method to lodge a case:
- After receiving the login details from Digicor, submit your RMA/Support Case via Lodge my RMA/Support Case
- Click Support => Contact Support and fill in all necessary information, then “Submit”
- By using the “Filter” located near the top left of the page, you are able to view the list of RMA/Support Cases in different stages of the process
- With the list displayed, by clicking “View”, you are able to view all the messages associated with this record between Digicor support staff and yourself. By clicking “Edit”, you are able to send further message(s) associated with this record.
- By clicking the “Home” icon, you are back to the Home page.
Customer satisfaction is at the cornerstone of everything we do at Digicor and we work to provide the greatest level of support to all our clients. Your feedback is always welcomed and encouraged as it helps us to improve our services. Feedback can be submitted via the Support Feedback sub-tab within the case record.
Please provide your details below and upon submission our support staff will provide you with the login details to access our NetSuite Customer Centre Portal.
First-time users, please register below to lodge your case. You can also follow this link: Lodge my RMA/Support Case