In a continued effort to improve our support standard, Digicor has incorporated its RMA/Support process within our ERP software – NetSuite. You, our valued customer, will be able to directly lodge your RMA/Support Case via the NetSuite Customer Centre portal, and most importantly you are now able to view the progress of each RMA/Support Case lodged at any time.
- After receiving the login details from Digicor, submit your RMA/Support Case via Lodge my RMA/Support Case
- Click Support => Contact Support and fill in all necessary information, then “Submit”
- By using the “Filter” located near the top left of the page, you are able to view the list of RMA/Support Cases in different stages of the process
- With the list displayed, by clicking “View”, you are able to view all the messages associated with this record between Digicor support staff and yourself. By clicking “Edit”, you are able to send further message(s) associated with this record.
- By clicking the “Home” icon, you are back to the Home page.
At Digicor, we strive to deliver the highest level of support to our customers. We would be very grateful if you could provide some feedback via the Support Feedback subtab within the case record. Your valuable feedback will help us improve our services to you.
Please provide your details as requested below, after submitting the information, our support staff will inform you of the login details to access our NetSuite Customer Centre Portal.
If already a registered customer, click here to login via Lodge my RMA/Support Case