It has been compiled by our technical department to answer many of the known issues relating to our products. If the FAQ doesn't help, please ensure you are using the latest drivers for your particular product. You can check for new drivers by following our links - on the download page - to our manufacturers' websites.
If none of the above methods solve your problem, you may email tech@digicor.com.au to our technical support section if you are based in Australia. For all technical support in NZ, please email support@digicor.co.nz. Our support staff will endeavour to contact you with an answer as soon as they possibly can. Alternatively, you may contact Technical Support during business hours (09:00 to 17:30) for our Australian local offices and 8:30 to 17:00 for NZ office.
Please remember to include as many details about the problem as you can. The checklist provided below may help:
- Digicor Invoice or Warranty certificate references
- Product Code
- Product Description
- Product serial number(s)
- Detailed description of problem
- Any associated system and/or error logs
- Operating System and version
- Driver VersionHardware (RAM, CPU, etc.)